We have actually spent a lot of time working on that site and designed it so that most users can find the answer to their questions within a few seconds. Jovan: I always recommend going to our Support site first ( (new window)). What advice do you have for users who need help with Proton Mail? Everybody on the support team has a technical background. Natasha: The support team is also involved in some front end web development and we also contribute code. What are some examples of the non support work the CS team does?Īlex R: We maintain many of the Proton Mail social media pages and communication with potential business users. Of course we are also responsible for answering all questions from the Proton Mail community, both individually and through developing the Knowledge Base that allows users to find instant answers to their questions. This also includes Quality Assurance, Public Relations, Sales, Social Media and even some technical functions. The CS team is responsible for everything that isn’t software development. With us today are Alex, Violeta, Natasha, and Jovan.Īlex, as head of the support team, can you give us some idea about what tasks the support team is responsible for?Īlex R: Customer support (CS) is a bit of a misnomer at Proton Mail. Proton Mail Support by the Numbers: 95797 tickets received Today, we spoke with some members of the Proton Mail Support Team to share their insight into how they are supporting over 1 million users. The Proton Mail support team consists of members in both Europe and North America who provide support 24 hours a day, 6 days a week. Feedback from the community is very important to us, which is why we have intentionally made the Report Bug feature easy to find. This is why we are committed to providing the highest quality of support for all Proton Mail users. The single most important part of Proton Mail is our incredible community who has supported us from the start. Last update on NovemPublished on April 19, 2016
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